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Thank You For Calling!

A look at the world of Customer Service: how to solve (or avoid) horror stories and make life better for everyone involved.

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Average Call Time

January 20, 2015

Liz Furl left waiting tables behind to work in a call center. Little did she realize how much more difficult it would be to tell Medicare applicants that "there's no update on your status" for a living.

Listen to learn the art of the Polite Hang-Up, and whether you're dying fast enough.

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  • Warner Archive Instant: the classic cinema and TV streaming service you've been waiting for, on Roku and iPad, supporting AirPlay to AppleTV.

Liz Furl

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Show Notes and Links

  • In 2015, Thank You For Calling! is going to continue to follow up on specific themed stories, including this one about customer service inside healthcare.

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