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Thank You For Calling!

A look at the world of Customer Service: how to solve (or avoid) horror stories and make life better for everyone involved.

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Sweat Equity

May 8, 2015

Running a movie theatre is one thing. Running free movie screenings for non-paying guests is a production. It involves a theatre's staff, lots of excited movie fans, and an contracted rep or two whose job it is to manage concentrated chaos.

What happens when (once a week at minimum) the same 40 customers are willing to wait over twelve hours to watch one movie for free?

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