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Thank You For Calling!

A look at the world of Customer Service: how to solve (or avoid) horror stories and make life better for everyone involved.

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The Summer of '99 (Part 1 of 2)

June 20, 2014

Christina Warren and Casey Liss join Moisés to relive their mutual past in video game retail. Back in the days of VMUs, GD-ROMs, Product Protection Plans, and pre-internet consoles, it was the Wild West. Part 1 of 2

Pictured: FuncoLand #23 in Mesquite, TX.

"The Society of the Shrinked Wrap" will return in Part 2, "The Key Holder" (Thank You For Calling! #10).

An "extended cut" combination of both episodes will appear in the Master Feed (iTunes) as "Trouble in Pikachu City". Let us know if you like that sort of thing.

SPONSORS

  • Hover: get 10% your purchase when signing up at Hover.com using offer code GLENGARRY
  • Drobo: mass storage for the masses. Use offer code MOISES for $50 off Drobo 5D or 5N
  • Igloo: an intranet you'll actually like and use. Visit the link to learn more and support the show. It's free for up to 10 users!

PANELISTS

  • Christina Warren is the Senior Tech Analyst at Mashable. She's also a big-time film nerd. Big. Time.
  • Casey Liss writes software and is one-third of Accidental Tech Podcast (ATP if you're nasty).

SHOW NOTES

  • Moisés sings an acapella, truncated version of his new take on a Bionic theme song at the end of Bionic 94.
  • Even for novelty value, the Virtual Boy, CD-i, and Jaguar aren't worth it. Well, maybe the Jaguar edition of Aliens vs. Predator.
  • Babbage's, Electronics Boutique, and FuncoLand used to exist, I swear. Now there is only Zuul (Gamestop).
  • Charles Babbage
  • Babbage's has no Wikipedia page, so here's a great Ars Technica piece about the chain.
  • Want to know FuncoLand? Learn the G.A.M.E.S. process before proceeding (part 1 and part 2). Moisés remembers this hilarious ripoff of Tron or Captain N: The Game Master or (probably) both vivdly...from his nightmares.
  • This guy is an example of the sort of EB employee Moisés used to hate and still does. The Christina-type were always awesome. ThisGuy-type were the worst, even though he points out some of the FuncoLand-patented sales tactics and procedures.
  • The Funcoland uniform was those green polo shirts and khakis you see in the video. If you came to work in jeans three times, you could actually be fired.
  • This is "FuncoLand #23", where Moisés worked for most of his high school years. It has since become "GameStop #543".
  • If you didn't experience the Dreamcast, you haven't lived. It won't die.
  • The Neo Geo Pocket Color was a great idea, horrendously mis-marketed and had very little worthwhile software.
  • Fingerboards were the bomb diggity, bro! Check these STUNTZ MOVEZ. and practice your movez anywhere!
  • Seriously, Power Stone (and Power Stone 2) and Ecco: Tides of Time and Chu Chu Rocket and Crazy Taxi and Shenmue and...lots of Dreamcast games are really great, but forgotten.
  • A fun story about Dreamcast launch, which involves a creepy guy in a van.
  • Final Fantasy VIII had a Collectible Card Game (CCG) called Triple Triad built into the game, and yes, they actually made physical cards. There is a Flash adaptation of the game!
  • Superman 64 was bad. Very, very bad.
  • Star Wars: Episode One RACER was an awful game.
← The Key Holder (Part 2 of 2)Reputation is Everything (Part 2 of 2) →
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