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ESN - Electric Shadow Network

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Thank You For Calling!

A look at the world of Customer Service: how to solve (or avoid) horror stories and make life better for everyone involved.

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What Makes Good Sex Happen

February 6, 2015

Emily Nagoski talks about her work as a sex educator and the misconceptions she's faced with when people stop her in the grocery store to ask her about their sex lives.

Brought to you by

  • Come As You Are: Dr. Nagoski's new show, where she talks with people 1-on-1 about sex. Anyone is welcome as a guest. All you need are questions and concerns about sex. It's launching next week right here on ESN. RSS feed here, iTunes feed still to come.
  • Our Founding Sponsors: made ESN happen a year ago on 7 February 2014. Visit them and support what they do.
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Average Call Time

January 20, 2015

Liz Furl left waiting tables behind to work in a call center. Little did she realize how much more difficult it would be to tell Medicare applicants that "there's no update on your status" for a living.

Listen to learn the art of the Polite Hang-Up, and whether you're dying fast enough.

Brought to you by

  • Warner Archive Instant: the classic cinema and TV streaming service you've been waiting for, on Roku and iPad, supporting AirPlay to AppleTV.
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Shop Forever

December 14, 2014

Venturing out during Black Friday weekend can be fascinating when you go not to shop, but to assess how American shopping culture has become its own form of zombie pandemic.

Brought to you by

  • Harry's: even if already a customer, or if you've used a discount code, get $5 off the Winter Winston set with "THANKYOUHOLIDAY"

Guilt is a Good Thing

November 14, 2014

Before Friar Gabriel Mosher joined the Dominican Order, he worked in both fast food and bill collection. How does dealing with people who demand a "Medium" Frosty inform caring for one's flock?

Exclusive Sponsor

  • Backblaze: unlimited, unthrottled backup for $5/month
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Kickstarter and The 99% Barrier

November 6, 2014

Drew Westphal and Anna Bartenstein run the customer service machine behind musician Jonathan Coulton. They cover everything, from emails about orders or general questions to the still-being-fulfilled, massively successful Code Monkey Save World Kickstarter from 2013.

They talk about their professional histories and why they love doing what they're doing for musicians like They Might Be Giants and "JoCo".

Special Guest Stars: Jonathan Coulton and Greg Pak!

Sponsors

  • Backblaze: back that Mac up for only $5 a month (less if you sign up for longer). Whatever kind of computer you’re using, make sure you’re backing it up. Set up Backblaze for yourself or a family member (or both) today.
  • The Magazine Book 2: Back their ending-in-24-hours Kickstarter to get some uncommonly great content. Salute and bid a fond farewell to a great publication. An eBook of the first one is now free!
  • Symbolicons: by Jory Raphael, designer of all our new artwork. Get 40% off any icon set bundle with ESN1

Related Episodes

  • Artist Edition 21: City of Monkeys (Greg Pak & Jonathan Coulton) is excerpted in part here. The interview was conducted just a few days into the Code Monkey Kickstarter.
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